Payment Policy
Effective Date: July 6, 2026
At Rajasthali Books, we are committed to providing a secure, transparent, and convenient payment experience for our customers. This Payment Policy explains the payment methods we accept, how payments are processed, and other important payment-related terms.
Rajasthali Books is owned and operated by Rajasthali Law Institute, a Proprietorship concern of Mr. Madan Kumar Singh.
By placing an order on our website, you agree to this Payment Policy.
1. Accepted Payment Methods
We currently accept the following payment methods:
- UPI
- Credit Cards
- Debit Cards
- Net Banking
- Cash on Delivery (COD)
The payment options available at checkout may vary depending on your location, order value, and technical availability.
2. Secure Payment Processing
All online payments are processed through secure third-party payment gateways that use industry-standard encryption and security measures.
For your protection:
- We do not store your complete credit or debit card details.
- We do not store your CVV or PIN.
- Sensitive payment information is processed securely by our authorized payment partners.
Customers are responsible for ensuring that the payment information provided is accurate and valid.
3. Payment Confirmation
Once your payment is successfully completed, you will receive:
- An order confirmation on the website (where applicable).
- A confirmation email or SMS, if available.
If you do not receive a confirmation despite a successful payment, please contact our customer support with your transaction details.
4. Failed or Pending Transactions
Occasionally, a payment may fail or remain pending due to reasons beyond our control, including:
- Bank server issues
- Payment gateway downtime
- Network interruptions
- Insufficient account balance
- Incorrect payment details
- Technical errors
If an amount is debited but the order is not confirmed, the payment is generally reversed automatically by your bank or payment provider within their standard processing time.
If the issue persists, please contact both your bank and our customer support team for assistance.
5. Cash on Delivery (COD)
Cash on Delivery is available for eligible serviceable PIN codes across India.
Rajasthali Books reserves the right to:
- Enable or disable COD for selected locations.
- Limit COD availability based on order value or operational considerations.
- Decline COD orders where misuse or repeated order refusals are observed.
Payment must be made in full to the delivery executive at the time of delivery.
6. Pricing and Taxes
All product prices displayed on our website are in Indian Rupees (INR).
Applicable taxes, including GST where required, are included or displayed as per applicable law.
The final payable amount, including shipping charges (if applicable), will be shown during the checkout process before payment is completed.
7. Pricing Errors
Although we strive to ensure accurate pricing, errors may occasionally occur.
If a product is listed at an incorrect price due to a technical, typographical, or system error, Rajasthali Books reserves the right to:
- Cancel the order before dispatch.
- Contact the customer regarding the pricing error.
- Issue a full refund for any prepaid amount if the order cannot be fulfilled at the incorrect price.
8. Refunds
Refunds, where applicable, will be processed in accordance with our Return, Refund & Replacement Policy and Cancellation Policy.
Approved refunds are generally initiated within 5–10 business days.
The time taken for the amount to reflect in your account depends on your bank, card issuer, UPI service provider, or payment gateway.
For eligible Cash on Delivery (COD) refunds, customers may be required to provide valid bank account details for processing.
9. Fraud Prevention
To protect our customers and business, Rajasthali Books reserves the right to:
- Verify payment information.
- Request additional customer verification.
- Cancel or hold orders suspected of fraudulent activity.
- Refuse transactions that violate applicable laws or our policies.
Any fraudulent use of payment methods may be reported to the appropriate authorities.
10. Customer Responsibilities
Customers are responsible for:
- Providing accurate billing information.
- Ensuring sufficient funds are available for payment.
- Using payment methods that they are authorized to use.
- Reviewing their order details before completing payment.
Rajasthali Books shall not be liable for delays or losses resulting from incorrect payment information provided by the customer.
11. Payment Disputes
If you believe you have been charged incorrectly or encounter any payment-related issue, please contact our customer support promptly.
We will make reasonable efforts to investigate and resolve genuine payment concerns as quickly as possible.
Customers are encouraged to contact us before initiating a chargeback with their bank or card issuer, as many payment issues can be resolved directly.
12. Policy Updates
We reserve the right to modify or update this Payment Policy at any time without prior notice.
The revised version will become effective immediately upon publication on our website.
Customers are encouraged to review this policy periodically.
13. Contact Us
For any questions regarding payments, billing, or refunds, please contact us:
Rajasthali Books
Owned and Operated by Rajasthali Law Institute (Proprietorship)
Owner: Mr. Madan Kumar Singh
Address:
133, Gopalpura Bypass Road
Gurjar Ki Thadi
Jaipur – 302019, Rajasthan, India
Email: support@rajasthali.org.in
Customer Care: +91 76656 88999
By placing an order on the Rajasthali Books website, you acknowledge that you have read, understood, and agreed to this Payment Policy.