Return, Refund & Replacement Policy
Effective Date: July 6, 2026
At Rajasthali Books, customer satisfaction is our priority. We strive to ensure that every order reaches you in perfect condition. This Return, Refund & Replacement Policy explains the circumstances under which returns, replacements, and refunds are available.
Rajasthali Books is owned and operated by Rajasthali Law Institute, a Proprietorship concern of Mr. Madan Kumar Singh.
By placing an order on our website, you agree to this policy.
1. Replacement Eligibility
We offer free replacement only in the following cases:
A. Damaged Book
If your book is delivered in a damaged condition due to shipping or handling.
B. Wrong Book Delivered
If you receive a book that is different from the one you ordered.
In both cases, the replacement will be provided at no additional cost, subject to verification.
2. Replacement Request Timeline
Replacement requests must be submitted within 3 days of delivery.
Requests received after 3 days from the delivery date may not be accepted.
3. How to Request a Replacement
To request a replacement, please contact our customer support with the following details:
- Order ID
- Customer Name
- Mobile Number
- Clear photographs of the book
- Clear photographs of the outer packaging
- A brief description of the issue
Email: support@rajasthali.org.in
Customer Care: +91 76656 88999
Our support team will review your request and respond within a reasonable time.
4. Verification Process
To protect both customers and our business from fraudulent claims, every replacement request is subject to verification.
We may request:
- Photos of the damaged or incorrect product
- Photos of the shipping label
- Photos of the courier package
- Additional information if required
Replacement approval is at the sole discretion of Rajasthali Books after verification.
5. Replacement Process
Once your replacement request is approved:
- Our courier partner may arrange pickup of the original product, where service is available.
- In locations where reverse pickup is unavailable, you may be requested to return the book as instructed by our support team.
- After verification, a replacement book will be dispatched as soon as reasonably possible, subject to stock availability.
If the same book is unavailable, we may, at our discretion:
- Offer an alternative edition (with your consent), or
- Process a refund if a replacement cannot be arranged.
6. Items Not Eligible for Return or Replacement
Returns or replacements will not be accepted in the following situations:
- You ordered the wrong book.
- You selected the wrong edition, language, or volume.
- You changed your mind after placing the order.
- You no longer require the book.
- The book has been used, marked, written on, torn, or damaged after delivery.
- The request is made after the 3-day replacement period.
- The issue is due to normal wear and tear after delivery.
We encourage customers to carefully review the product details before placing an order.
7. Refund Policy
Refunds are available only under the circumstances described below.
A. Order Not Delivered
If your order is not delivered within 8–10 working days due to reasons attributable to Rajasthali Books or our logistics partners, you may contact our support team.
If we are unable to complete the delivery after verification, we will process a full refund.
B. Order Cancelled Before Dispatch
If your order is cancelled before it is dispatched, any eligible prepaid amount paid by you will be refunded.
C. Replacement Not Possible
If a replacement has been approved but the same book is permanently unavailable, we may issue a refund instead of a replacement.
Refund eligibility is subject to verification and approval by Rajasthali Books.
8. Refund Processing Time
Approved refunds are generally processed within 5–10 business days.
The time taken for the amount to reflect in your account may vary depending on:
- Your bank
- Your card issuer
- UPI service provider
- Payment gateway
For Cash on Delivery (COD) orders, customers may be asked to provide valid bank account details for refund processing.
9. Cash on Delivery (COD) Orders
Cash on Delivery orders are eligible for replacement under this policy.
Refunds for eligible COD orders will be transferred only through bank transfer or another approved electronic payment method.
Cash refunds are not provided.
10. Delivery Delays
Delivery timelines are estimates and may be affected by:
- Remote delivery locations
- Courier delays
- Public holidays
- Weather conditions
- Natural disasters
- Government restrictions
- Other events beyond our reasonable control
Such delays do not automatically qualify for a refund unless the order remains undelivered beyond the stated delivery period due to reasons attributable to us or our logistics partners.
11. Right to Reject Claims
Rajasthali Books reserves the right to reject any replacement or refund request if:
- False or misleading information is provided.
- Images or evidence are insufficient.
- The product has been intentionally damaged.
- The request does not comply with this policy.
- Fraudulent activity is suspected.
Our decision after verification shall be final.
12. Customer Responsibilities
Customers are requested to:
- Inspect the package immediately upon delivery.
- Report any damage or incorrect product within 3 days.
- Preserve the original packaging until the issue is resolved.
- Provide accurate information when submitting a claim.
Failure to comply with these requirements may affect your eligibility for a replacement or refund.
13. Changes to This Policy
We reserve the right to modify or update this Return, Refund & Replacement Policy at any time without prior notice.
The updated version will become effective immediately upon publication on our website.
14. Contact Us
If you have any questions regarding this Return, Refund & Replacement Policy, please contact us:
Rajasthali Books
Owned and Operated by Rajasthali Law Institute (Proprietorship)
Owner: Mr. Madan Kumar Singh
Address:
133, Gopalpura Bypass Road
Gurjar Ki Thadi
Jaipur – 302019
Rajasthan, India
Email: support@rajasthali.org.in
Customer Care: +91 76656 88999
By placing an order on the Rajasthali Books website, you acknowledge that you have read, understood, and agreed to this Return, Refund & Replacement Policy.